Shipping policy
Shipping Policy
At Emrooz, all garments are made-to-order and handcrafted, ensuring the highest level of quality and attention to detail.
Processing & Delivery Time
Since each piece is created specially for you, please allow:
- 4 to 5 weeks for production and delivery
This timeline includes:
- Crafting your garment
- Quality checks
- Packaging and shipping
Delivery times may vary slightly depending on your location and unforeseen delays.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
Delays
While we strive to deliver within the stated timeframe, delays may occur due to:
- High demand
- Logistics or courier issues
- Unforeseen circumstances
We appreciate your patience in such situations.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Alterations Shipping
In case of alterations:
- Customers are responsible for shipping the product back to us
- Customers must also bear the return shipping cost after alterations
We recommend using a reliable courier service with tracking for such shipments.
International Shipping
We may ship internationally. Delivery timelines may vary based on destination country, customs clearance, and local courier services.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at:
📧 emrooz1991@gmail.com
We will work with the courier partner to resolve the issue.
Contact Us
For any questions related to shipping, please contact:
📧 emrooz1991@gmail.com