Payments and Returns
Product Description
At Emrooz by Kajol, we aim to provide accurate and detailed descriptions for each of our products. However, we do not guarantee that all descriptions or other content on this site are fully accurate, complete, or error-free.
If a product does not match the description, please reach out to us, but all products are non-refundable and non-returnable.
PRICING
All product prices are displayed in Indian Rupees unless otherwise noted. If you are purchasing from outside India, the final amount charged to your payment method will reflect your local currency based on your card provider’s conversion rates at the time of billing.
Once your order enters the shipping process, your payment method will be charged. If we cannot fulfill certain items in your order, we will notify you and refund the unavailable items. Any shipping fees, if applicable, are non-refundable.
SIZING
The fit of our garments depends on the cut, fabric, and style. Some designs are meant to be looser, while others have a more structured fit. Please refer to our sizing guide to ensure you choose the right size for your needs.
PRODUCT PROPERTIES AND WASH CARE
All Emrooz by Kajol products are carefully handcrafted using high-quality natural fibers. Variations in color, texture, and finish are inherent to handmade products and should not be considered defects. We celebrate traditional craftsmanship through techniques like hand spinning, dyeing, weaving, block printing, and embroidery, using both vegetable and commercial dyes with minimal environmental impact.
Please follow wash care instructions:
- Colors like reds and blues may run. Wash similar colors together and dry inside out in the shade.
- Dry clean only for silk items.
COLORS
While we strive to show product colors as accurately as possible, actual colors may vary slightly depending on your monitor settings. Please keep this in mind when making a purchase.
CUSTOMIZATION OFFER
Customizations are available upon request and are tailored to your specific needs. Please note that all customized items are non-refundable. Emrooz by Kajol reserves the right to modify or discontinue customization services at any time without prior notice.
FITTING ASSISTANCE
We offer free fitting assistance for up to 1 month after delivery to ensure your perfect fit. Please note that shipping costs to our Jaipur head office are the responsibility of the client.
PAYMENT OPTIONS
We accept secure payments via:
- Valid Visa and MasterCard Credit/Debit Cards
- Verified by Visa and Mastercard Secure Code for enhanced security
Your card will be charged in Indian Rupees, and the final charge will appear in your local currency based on your card issuer’s exchange rates.
In case of transaction failures due to bank server issues, please try again, or contact your bank.
NON-REFUNDABLE AND NON-RETURNABLE POLICY
All Emrooz by Kajol products are non-refundable and non-returnable. Due to the made-to-order nature of our handcrafted garments, we are unable to accept returns or offer refunds under any circumstances. We strongly encourage customers to carefully review product details, sizing, and descriptions before making a purchase.
In the rare event of a manufacturing defect, please contact us at [email protected] within 48 hours of receiving your order. We will assess the issue and, if deemed valid, work towards a resolution.
INTERNATIONAL RETURNS
For international orders, all items are non-refundable and non-returnable. In the unlikely case that you receive a damaged or defective item, please contact us at [email protected] within 48 hours of receiving the product. However, duties, taxes, and tariffs paid by the customer are non-refundable.